Appointment Policy

Urgent Care and New Client Appointment Policies 

Our goal is to provide individualized and compassionate medical care in a punctual manner. No-shows, and cancellations inconvenience those individuals who need access to veterinary care and our healthcare team. We would like to inform you of our Urgent Care and New Client Appointment Policies.

Urgent Care (Same Day) Appointment Policy

We understand that acute needs for medical care may arise for your pet. We will do our best to schedule you into one of our Urgent Care slots. There are limited numbers of these appointments available each day and they are reserved for existing clients/patients of South Coastal Animal Health.

These appointments will be offered to our clients in the order of which calls are received. Unfortunately, if they are all reserved, we may have to refer you and your pet out to another urgent care facility. That would be the next best and timely option for your pet’s health and urgent care needs. 

The fee for our Urgent Care appointments is $100. A deposit of $50 will be collected when the appointment is booked. This $50 deposit will be applied to your final invoice at checkout.  If you choose to cancel your urgent care appointment with us or do not show up for the appointment the deposit is non-refundable.

New Client Appointment Policy

South Coastal Animal Health is still accepting new client’s and patients. However, due to the large number of families with new pets needing veterinary care, we are currently having to book general wellness appointments several weeks in advance. We apologize for the inconvenience, but we will get your appointment booked just as soon as we can.

Our normal Office Visit appointment is $75. A deposit of $50 will be collected when the appointment is booked. This $50 deposit will be applied to your final invoice at checkout.  If you choose to cancel your appointment, please do so 24 hours in advance. You can cancel your appointment several ways, call 781-340-0800, if you reach our voicemail, please leave a message containing your first and last name, your pet’s name and your phone number. You can also text us at 781-352-9335 or email us at info@southcoastalah.com. If you do not cancel and/or reschedule your appointment 24 hours in advance or if you do not show up for your appointment time the deposit is non-refundable.

 

Effective 8/2/2011